Responsible Gaming
Gaming Should Be Entertainment
At brand031.co.za, we believe online casino gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. While we strive to provide an enjoyable experience, we are committed to promoting responsible gaming practices and supporting the wellbeing of our players.
Remember: Casino games are games of chance. The odds always favour the house in the long term. Only gamble with money you can afford to lose.
Age Verification
In South Africa, you must be 18 years of age or older to participate in online casino gaming. We take age verification seriously and conduct checks to ensure all players meet this legal requirement.
If you are under 18, we encourage you to speak with a trusted adult about responsible gaming practices.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. Please review the following warning signs. If you recognise any of these behaviours in yourself or someone you know, it may be time to seek help:
- Chasing losses: Gambling more to try to recover money you've lost
- Hiding your gambling: Being secretive about the time or money spent gaming
- Loss of control: Gambling longer or wagering more than intended
- Neglecting responsibilities: Prioritising gambling over work, family, or personal obligations
- Using gambling to cope: Gambling to escape problems, stress, or negative emotions
- Borrowing to gamble: Taking loans or using credit to fund gaming activities
- Relationship strain: Conflict with family or friends about your gambling habits
- Physical symptoms: Anxiety, insomnia, or irritability related to gambling
- Failed attempts to quit: Being unable to reduce or stop gambling despite wanting to
Self-Help Tools & Player Protections
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit in a specified period (daily, weekly, or monthly)
- Loss Limits: Cap the amount you're willing to lose during a gaming session or timeframe
- Reality Checks: Receive pop-up reminders during extended play sessions to take breaks
- Session Time Limits: Set automatic disconnection after a specified period of play
- Self-Exclusion: Temporarily or permanently ban yourself from our platform
To access these tools, visit your account settings or contact our customer support team. All requests are treated with complete confidentiality.
Support Organizations & Resources
If you're struggling with problem gambling, help is available. The following organisations provide free, confidential support:
South Africa
- National Responsible Gambling Programme (NRGP): Information and resources for South African players
- Gambling Anonymous South Africa: Peer support and recovery meetings across South Africa
- Alcoholics Anonymous & Narcotics Anonymous: Many groups address behavioural addictions including gambling
International Resources
- GamCare (United Kingdom): www.gamcare.org.uk — Free support and counselling
- GamStop (United Kingdom): www.gamstop.co.uk — National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (USA): www.ncpgambling.org
- Bundeszentrale für gesundheitliche Aufklärung (Germany): Resources in German for problem gambling support
If You Need Help, Reach Out Today
If you or someone you care about is experiencing difficulties with gambling, please don't hesitate to seek support. Recognising the problem is the first step toward recovery, and many resources are available at no cost.
You are not alone. Problem gambling is treatable, and recovery is possible. Contact a support organisation above or speak with your doctor for confidential guidance.
For immediate assistance or to access self-help tools on brand031.co.za, contact our customer support team at any time.